Managing IT services refers to the process of planning, delivering, and maintaining the various IT-related services that an organization offers to its customers or employees. It involves a range of activities such as: • Service design: planning and designing new IT services or modifying existing ones to meet the needs of the business and its customers. • Service transition: moving new or modified IT services into production, including testing, deployment, and documentation. • Service operation: running and maintaining IT services on an ongoing basis, including monitoring, troubleshooting, and incident management. • Continual service improvement: regularly reviewing and analyzing IT services to identify areas for improvement, and implementing changes to improve the quality and value of the services. Managing IT services also involves ensuring that IT services meet the agreed upon service level agreements (SLAs) and service level objectives (SLOs). Managing IT services also includes managing the IT service providers, IT service delivery, IT service continuity and IT service reporting. Managing IT services requires a combination of technical and management skills, as well as the ability to work closely with different teams and stakeholders within the organization. The goal is to deliver IT services that meet the needs of the business and its customers, while also being efficient, cost-effective, and reliable.