IT support is the process of providing assistance to customers or employees with technical issues they may encounter while using the company’s products or services. IT support can be provided in a variety of ways, such as through phone, email, or live chat. Some companies may also have a dedicated support team that is available to assist customers and employees with their technical issues.

IT support can be provided by internal IT staff, external vendors, or a combination of both. IT support can be provided through different channels such as phone, email, chat, and self-service portals. The goal of IT support is to help users resolve their problems quickly and efficiently, so that they can get back to their work or other activities as soon as possible.